HeyaStream (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, store, and share information when you use our website, mobile apps, and streaming services (together, the “Services”).

1. Information We Collect

When you use HeyaStream, we may collect the following information:

Personal Information:

Name

Email address

Phone number

Payment details (processed securely through third-party payment providers like Flutterwave, Stripe, or PayPal – we do not store full payment card information).

Account & Usage Information:

Username and password

Content you watch, search for, or add to your watchlist

Device type, IP address, browser type, and operating system

Log-in and usage activity (time, date, features accessed).

Optional Information:

Preferences such as language, subtitle options, and genres

Feedback, support requests, or survey responses.

2. How We Use Your Information

We use your data to:

Provide and personalize your streaming experience.

Process payments and manage subscriptions.

Send service updates, invoices, and support messages.

Improve our platform by analyzing viewing habits and technical performance.

Detect and prevent fraud, unauthorized access, or violations of our Terms of Service.

Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal data. However, we may share information in the following cases:

Service Providers: With trusted partners (e.g., payment processors, hosting providers, analytics tools) who help us operate HeyaStream.

Legal Requirements: If required by law, regulation, or court order.

Business Transfers: In case of merger, acquisition, or sale of assets.

4. Cookies & Tracking

We use cookies and similar technologies to:

Remember your login session

Recommend content

Analyze site performance and traffic

You can manage or disable cookies through your browser settings, but some features may not work properly without them.

5. Data Security

We use industry-standard security measures, including encryption and secure payment gateways, to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

Access and download your data

Request correction or deletion of your data

Opt out of marketing communications

Restrict or object to how we process your data

To exercise these rights, contact us at [Insert Email Address].

7. Data Retention

We keep your personal data only for as long as necessary to provide the Services or as required by law. When no longer needed, we delete or anonymize it.

8. Children’s Privacy

HeyaStream is not intended for children under 13. If you are under 13, please do not register or provide personal information. Parents or guardians who believe their child has provided personal data may contact us to request deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or app notification.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: support@heyastream.com

📍 Address: [Insert Company Address]